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About this position

Location: South Tyneside
Salary: £neg + uncapped commission
Type: Full time
Duration: Permanent

Role overview:

This role is responsible for the business development of E&M recruitment and day to day management of the E&M recruitment department, alongside contributing towards the strategic growth of the organisation in general.


Job specific responsibilities:


  • Achieving financial targets and objectives for permanent roles
  • Contribute to team objectives 

Service Delivery

  • Overseeing and co-ordination of all E&M recruitment activity – ensuring maximum job fulfilment and optimum customer service
  • Operational recruitment tasks as required to support the achievement of the above objective including:
    • Undertaking candidate interviews for specific vacancies and for database building
    • Taking vacancy details from Clients and creating job and person specifications as required
    • Calculating contractor pay and charge rates or permanent recruitment fee structures
    • Submitting Candidates to Clients
    • Arranging Client interviews – confirming with both Client and Candidate and briefing Candidates
    • Candidate interview feedback
    • Confirming starts and ensuring relevant contract letters and information are distributed or managing the offer process for permanent placements
    • Client liaison and account management
    • Attending Client review meetings and collection of Client feedback
    • Attending jobs outplacement support sessions
    • Production of contract and induction information for each contract and ensuring this information is kept up to date
    • Coordinating and undertaking Candidate inductions, on-site surgeries, disciplinary meetings, briefings, etc. 

Quality and Audit

  • Ensuring all legislative requirements are met with regards to the registration of candidates (including ID, RTW and qualification checking)
  • Confirmation of agreed fees/charges, payment terms and client invoicing details
  • Production of management information
  • Compliance and enforcement of internal policies, standards and processes
  • Supporting of internal and external auditing activity
  • Keeping up to date with the latest relevant legislation 

Sales & Marketing

  • Lead generation, qualification and follow up
  • Business development including marketing campaigns, cold calling and networking
  • Sending speculative CV’s
  • Maintaining contact with ‘dormant’ clients
  • Assisting with and taking responsibility for writing tenders, bids, proposals and ITT’s (and completing PQQ’s where necessary)
  • Client visits – new business and account management
  • Attending networking events, business events, etc.
  • Growing network of contacts
  • Identifying opportunities for new business and market research
  • Generation of ideas for e-shots, marketing campaigns, tweets, blog articles, etc. and writing of blog and PR articles
  • New product/service development and introduction – innovation of current service delivery as per market requirements 


  • Annual performance reviews with recruitment team members
  • Development and execution of Personal Development Plans
  • Performance management of the recruitment team
  • Disciplinary management of the recruitment team
  • Agreed target setting based upon and in support of departmental targets
  • Sickness, absence, timekeeping and holiday management
  • Staff training, coaching and development
  • 3 & 6 month Probationary Reviews
  • Development and perpetuation of desired organisational culture – tone setting and promoting the right behaviours
  • Man-management and motivation of team members
  • Preparation of presentations for internal training and briefings 

Shared responsibilities:

  • Answering telephone and taking/distributing messages
  • Attend weekly meetings 

Other responsibilities:

  • Undertaking of specific organisational projects as required
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